RECEPTION
VIDEO BASED MICROLEARNING COURSES
HOTEL ACADEMY - The Leading Digital Training Platform for Hotel Industry Professionals
Online Courses
Customer Service Fundamentals
Hotel Hygiene Essentials
Effective Food Management in Room Service
Optimal Cleaning Techniques
Wine and Beverages Service
TripAdvisor Essentials for Business Success
Room Preparation
Handling Guest Complaints and Special Requests
Understanding Guest Psychology and Behavior
Mastering Service Techniques & Guest Interaction in Restaurants
Food Allergies & Dietary Concerns
Communication Skills and Multilingual Communication
Anti-Bribery and Corruption
Cyber Security: Basic Principles
GDPR
Sanctions: Basic Principles and Compliance
Interview Guide: Part A
Interview Guide: Part B
Resolving Conflicts and Dealing with Difficult Guests
Emergency Preparedness and Crisis Management
Managing Guest Complaints
Maintaining a Professional Demeanor
Fundamentals of Room Service Operations
